Refund policy

Last Updated: September 2025

Due to hygiene reasons and the fact that all products are pre-order only (no stock kept on hand), once payment is confirmed, all orders are final sale and non-returnable/non-exchangeable.

Before placing an order, please carefully review:

• Product description
• Ingredients
• Estimated arrival time

If you receive an item that is:

• Significantly damaged
• Incorrect (wrong product shipped)
• Clearly defective

Please notify us within 48 hours of receiving the item(s) by email, including clear photos:
📧 cs@alohaskin.co.uk

Return & Refund Process

1. Once we receive your notification, we will review the case.
2. If approved, we will provide return instructions.
3. The item must be returned to us in its original packaging and unused condition.
4. After receiving and inspecting the returned item, we will process your refund within 1-3 business days.
5. Refunds will be issued to your original payment method, depending on your bank or card provider (typically 3-5 business days).

Return Shipping Costs

• For returns due to product issues (damage / wrong item / defect): Aloha Skin will cover the return shipping costs.
• Other cases (change of mind / personal reasons): Not accepted under our policy.