Privacy policy

Last updated: September 2025

This Privacy Policy describes how Aloha Skin (“the Site”, “we”, “our”) collects, uses, and discloses your personal information when you visit our website or make a purchase.

Collecting Personal Information

When you visit our Site, we may collect the following information:

Device Information

  • Examples: Browser version, IP address, time zone, cookie information, products or pages viewed, search terms, and interactions with the Site.

  • Purpose: To ensure the Site loads correctly and to analyze usage for optimization.

  • Source: Automatically collected through cookies, log files, tags, or pixels.

  • Disclosure: Shared with our e-commerce platform provider, Shopify.

Order Information

  • Examples: Name, email address, phone number, billing and shipping addresses, and payment details (including credit card number).

  • Purpose: To process your order, collect payment, arrange shipping, provide order confirmation, communicate with you, and screen for potential fraud or risk.

  • Source: Provided directly by you.

  • Disclosure: Shared with Shopify, payment providers, and shipping partners.

Customer Support Information

  • Examples: Any information you provide when contacting us.

  • Purpose: To provide customer service and support.

  • Source: Provided directly by you.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to request deletion.

Sharing Personal Information

  • We use Shopify to power our online store (see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy).

  • We may also share your information to comply with legal requirements (such as court orders, investigations, or regulatory requests).

Using Personal Information

We use your personal information to:

  • Provide products and process orders

  • Collect payment and arrange delivery

  • Detect and prevent fraud

  • Notify you about new products or promotions

Retention

Unless you request deletion, we will retain your personal information as a record after you place an order.

Cookies

We use cookies to:

  • Store shopping cart information

  • Support the checkout process

  • Analyze site performance (e.g., Shopify Analytics)

You may control cookies through your browser settings. Please note that disabling cookies may affect your shopping experience.

Changes

We may update this Privacy Policy from time to time to reflect changes in our operations, legal, or regulatory requirements.

Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us at:
📧 info@alohaskin.co.uk

If you are not satisfied with our response, you have the right to file a complaint with the ICO (Information Commissioner’s Office):
👉 https://ico.org.uk/make-a-complaint/